Your key. Whose approval?
You have the apartment key, but that does not always answer who can approve a change to the lock. Sorting out the door and the responsible person can save a confusing conversation later.
Read the guideA few useful minutesBefore the
Before the
next step.
A key request becomes easier to explain when the place, permission and proposed work are clear. Read these practical guides alongside the service information and FAQ.
A place is not an entrance.
“At the station” makes sense when you are standing there. For someone discussing a lock or key request with you, the address, entrance and meeting point make it much clearer.
Read the guideWho has the business key?
A returned key is easy to put in a drawer and forget. A clear handover goes a little further: which door it opens, which copies remain in use and who decides what happens next.
Read the guide