Start with the copies
Make a note of who should have a key after the change and how many copies are needed. Include a missing spare, a household move or a business handover if that is what prompted the request. You do not need to know the technical name of the lock to explain the outcome you want.
For an apartment, establish which door you can ask to have changed. A key that also opens a common entrance brings a separate building question. Read the apartment approval guide and involve the person responsible for that hardware before authorizing work.
Suitable hardware matters
To rekey locks in Opa-locka, the existing hardware first needs to be assessed for suitability. Explain whether it is working normally or whether the key catches, the handle is loose or the door is difficult to close. Changing the key arrangement does not automatically repair a mechanical fault.
If more than one entrance is involved, identify each lock and the keys already used for it. Ask whether your preferred arrangement is possible; do not assume unlike locks can all use a single key. Where something is damaged, a lock repair assessment may belong in the discussion too.
Plan the handover, too
Decide who will be present, who can approve the scope and who receives the finished keys. At a business, keep returned keys and access decisions together rather than passing an incomplete message between employees. The business key handover guide sets out a practical order.
Call 786-706-9100 with the property address and the number of locks you want discussed. Ask what the proposed charge includes before adding other doors or additional copies to the request.